Return & Exchange Policy
Easy Support For Your Likvera Order
At Likvera, we want your shopping experience to feel smooth and reliable. If you receive a damaged, incorrect, or missing product, our support team will help you with the next steps as per the return and exchange policy.
Simple Return Help
Raise your concern with order details and product images for faster support.
01
Return Window
Request return or exchange within the policy period mentioned on the product or order page.
02
Product Condition
Product should be unused, original, and with packaging, invoice, tags, or accessories if applicable.
03
Quick Verification
Share clear images or video of the received product, outer packaging, and invoice for verification.
Eligibility
When Can You Request Return Or Exchange?
✓
You received a damaged product during delivery.
✓
You received a wrong product, wrong variant, or missing item.
✓
The product received is different from the confirmed order details.
✓
The issue is reported with proper proof such as images, video, and order ID.
Not Eligible
Return May Not Be Accepted In These Cases
×
Product is used, opened, altered, damaged after delivery, or missing original packaging.
×
Return request is raised after the allowed policy period.
×
Product issue is not supported with required photos, video, or order details.
×
Item was purchased during a final sale or non-returnable promotion, where applicable.
Process
How To Request Return Or Exchange
Follow these simple steps so our support team can review your request quickly.
1
Contact Us
Reach out through the contact page with your order ID and registered contact details.
2
Share Proof
Send clear images or video of the product, packaging, shipping label, and invoice.
3
Review
Our team will verify the request and confirm if return, replacement, or exchange is applicable.
4
Resolution
Once approved, we will guide you with the next steps for pickup, exchange, or support resolution.
FAQ
Common Questions
Can I return a used product?
No, used or altered products are generally not eligible for return. Product should be unused and in original condition.
What proof is required for damaged or wrong product?
Please share clear images or video of the product, outer packaging, shipping label, and invoice so the team can verify the issue.
Can I exchange one product for another product?
Exchange depends on product availability, order status, and policy eligibility. Our support team will confirm the available options.
When will the refund or replacement be processed?
After your request is approved and required verification is completed, the next step will be shared by the support team.
Need Help?
Raise A Request
Contact Likvera Support
For return or exchange support, please keep your order ID, product photos, packaging photos, and invoice ready.